Welcome to assential. We strive to ensure our customers are fully satisfied with their purchases. Please read our cancellation and refund policy carefully before placing an order on our retail website, assential.in.
1. Cancellation Policy
- Before Shipment: You can cancel your order at any time before it has been dispatched from our facility. To cancel an order, please contact our customer care team immediately at life@assential.in
- or via our helpline number. If the order has not been shipped, a full refund will be processed to your original payment method.
- After Shipment: Once an order has been dispatched or handed over to the shipping partner, it cannot be cancelled.
2. Return & Exchange Policy Due to the medical and healthcare nature of our products, we adhere to strict safety and hygiene standards:
- Eligible for Return/Exchange: Returns or exchanges are only accepted if the product delivered is damaged during transit, expired, or if the wrong item was shipped.
- Timeframe: Any issue regarding transit damage, incorrect products, or manufacturing defects must be reported within 48 hours of delivery.
- Condition of Items: To be eligible for a return or exchange, items must be unused, in their original packaging, with all seals, labels, and tags intact.
3. Refund Process
- Once your return request is received and inspected by our verification team, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be automatically processed, and a credit will be applied to your original payment method (NetBanking, UPI, or Card) within 5 to 7 working days, depending on your bank’s processing cycles.
4. Customer Support For any queries, assistance, or to initiate a cancellation/return request, please reach out to us at:
- Email: life@assential.in
- Website: assential.in