“assential” – Return & Refund Policy
Due to the nature of nutraceutical and consumable products, we do not accept returns of opened or used products.
Returns may be accepted only if:
- The product received is damaged.
- The wrong product was delivered.
- The product is expired at the time of delivery.
Claims must be reported within 48 hours of delivery with photographs of:
- The product
- Packaging
- Shipping label
Approved refunds will be processed to the original payment method within 7–10 business days.
Products returned without prior approval may not be accepted.